What I learned from helping to Judge a Sysadmin CTF with hundreds of people

2021-09-28T23:56:58+01:00July 29th, 2021|

I recently finished helping to judge and moderate the CyberDrain CTF challenge, a free capture the flag event organised and written by my good friend Kelvin Tegelaar - and what an event it has been. I thought it would be interesting to blog about some of the things that surprised me when judging, including a few things that happened [...]

Why I think now is a good time to start phasing out RMM specific scripts

2021-11-03T21:39:24+00:00July 28th, 2020|

It is no secret that ConnectWise has had a tough time recently. When you combine sequential critical security vulnerabilities with a seemingly uncertain future for the Automate product, it's going to start worrying some people. As a Managing Partner of MSPGeek, I have what I feel is a distinct insight into the thought processes and decision making of many [...]

Security Monitoring with Powershell – Dangerous group memberships

2021-11-03T21:49:05+00:00November 12th, 2019|

This is the first in hopefully what will become a series of blog posts that less focus on monitoring explicitly with ConnectWise Automate, but more on security monitoring that all MSPs can use in conjunction with their own RMM. I've been writing Powershell for monitoring for many years now, but the inspiration to present it like this came from [...]

In-depth review of Zendesk and its potential usage at an MSP

2016-09-04T15:55:16+01:00September 4th, 2016|

We're currently going through a period in our MSP where we are looking to implement better systems. We're using a lot of systems that though work, are out dated and are slowing our ability to grow properly and provide the level of customer service that we know we can. One of those areas is ticketing. I've posted a lot [...]

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