Important qualities needed for leading technology in a growing MSP

2022-08-24T23:58:18+01:00August 24th, 2022|

This post is going to be subjective. It won't apply to all companies, and it won’t apply to all people. It’s based on my own experience, and I’d be interested to hear about other people’s experiences too! If you were to ask me seven or eight years ago what I believe a CTO did in a company, I’d have [...]

Why I think we need a different, human-centric approach to honest security discussions

2021-12-17T15:14:44+00:00December 17th, 2021|

I'm sure we can all agree that there is a massive knowledge and skill gap when it comes to security, probably across most engineers and MSPs in the world. The threats and risks are evolving so quickly that keeping on top of all of them is next to impossible for most standard MSPs. It's even exceptionally difficult even where [...]

What I learned from helping to Judge a Sysadmin CTF with hundreds of people

2021-09-28T23:56:58+01:00July 29th, 2021|

I recently finished helping to judge and moderate the CyberDrain CTF challenge, a free capture the flag event organised and written by my good friend Kelvin Tegelaar - and what an event it has been. I thought it would be interesting to blog about some of the things that surprised me when judging, including a few things that happened [...]

Why I think now is a good time to start phasing out RMM specific scripts

2021-11-03T21:39:24+00:00July 28th, 2020|

It is no secret that ConnectWise has had a tough time recently. When you combine sequential critical security vulnerabilities with a seemingly uncertain future for the Automate product, it's going to start worrying some people. As a Managing Partner of MSPGeek, I have what I feel is a distinct insight into the thought processes and decision making of many [...]

Security Monitoring with Powershell – Dangerous group memberships

2021-11-03T21:49:05+00:00November 12th, 2019|

This is the first in hopefully what will become a series of blog posts that less focus on monitoring explicitly with ConnectWise Automate, but more on security monitoring that all MSPs can use in conjunction with their own RMM. I've been writing Powershell for monitoring for many years now, but the inspiration to present it like this came from [...]

In-depth review of Zendesk and its potential usage at an MSP

2016-09-04T15:55:16+01:00September 4th, 2016|

We're currently going through a period in our MSP where we are looking to implement better systems. We're using a lot of systems that though work, are out dated and are slowing our ability to grow properly and provide the level of customer service that we know we can. One of those areas is ticketing. I've posted a lot [...]

Go to Top