What I Learned Moving from MSP to Product Manager
Hello fellow humans! I wanted to talk to you all about something a bit more personal today. It’s been four years now since I moved from MSP to Product Manage...
Part of the team that makes the magic happen!
Hi! I'm Gavin 👋
Product manager, endpoint management expert, and automation enthusiast!
I’m a VP of Product Management at NinjaOne, where I lead the product managers in our Endpoint Management/RMM teams. In my previous life, I was CTO for an MSP in the UK for 15 years. I wanted to build the Endpoint Management tool of my dreams, so I joined NinjaOne to do just that.
Writings and Resources
MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)
Retention is the real growth lever most MSPs ignore. Learn why burnout is predictable, how hero culture damages scale, and how sustainable MSPs prevent it
The Mental Models I Didn’t Have at 25 (But Live By at 40)
At 25 I reacted, assumed, and tried to be right. At 40 I pause, get curious, and choose what actually matters
Behind the Curtain - The True Lifecycle of a Feature Request
Why do vendor features take time? Uncover the complex professional software lifecycle distinguishing robust enterprise code from surface level approaches.
