This post is going to be subjective. It won't apply to all companies, and it won’t apply to all people. It’s based on my own experience, and I’d be interested to hear about other people’s experiences too! If you were to ask me seven or eight years ago what I believe a CTO did in a company, I’d have [...]
Happy May, everyone! I've seen this question popping up quite a bit recently and thought it would make a worthwhile blog post. There are certainly a number of different ways to approach this, but I have what I think is the most convenient long term solution. Instead of putting the agent installer, in the form of EXE or MSI [...]
What actually drives the features needed in an RMM? MSPs and their staff certainly have a vested interested in what those features are, but ultimately an RMM is a tool used to service a client's IT estate. It might sound obvious, but it's important to re-iterate that as the client's IT changes, so do the needs of the MSP, [...]
